Learning Passport Privacy Notice

Account Information 

When you register for an account, the LP requires you to enter your  

• first name,  

• last name and  

• email or phone number.  

In addition, most LP countries will request basic demographic information of users, including  

• gender,  

• age,  

• grade,  

• region, or  

• any other specific profile field information.  

A list of profile fields collected by the LP in different countries is included in Annex 1. Only the most necessary information deemed essential to delivering education programmes to students by the government is collected. This will be updated periodically if countries make any changes to their platforms and to include new countries that start using the Learning Passport.  

In some countries, information might be collected from students, parents, teachers, or schools using external third-party applications such as Microsoft or Google Forms on their feedback on the platform and/or content. This information will be optional for users to provide.  

Usage Information  

We collect information about how users use the LP, including information about lesson, quiz and course activity i.e., number of courses a user is enrolled in, the number of lessons completed, and the amount of time spent to complete a course, response time, page views, as well as device information.  

This information is associated with a User ID assigned to each user and is collected for internal purposes, including to help us recognize user access across devices, personalize user experience, measure usage trends for different courses, and to better understand the demographics of our users.  

We will use your personal information only when necessary for the following purposes: 

• Grant you access to the LP and allow you to use LP 

• Monitor metrics such as total number of registered users 

• Communicate with you to provide you with any updates and system notifications  

• Understand courses and lessons users are enrolled in  

• Understand the gender and grade of our users (wherever provided) 

• Monitoring the quality of the LP platform 

• Diagnose and fix technology problems  

• Enforce our Terms of Use, defend our rights, and comply with our obligations and policies.  

When data is analysed to support internal operations and platform improvements, we anonymize it by removing all personal information such as your name, email and phone number.  

UNICEF will transfer your personal information only as needed and typically for the purposes of programme improvement. Data from the LP may be shared in the following situations:  

• With Microsoft, LP’s technology partner, has access to all personal information generated in the platform, and can use the data only for the purposes of providing the platform services and to resolve any technical issues on the platform.  

• With Ministries of Education or Government agencies that UNICEF already has an existing relationship with, to manage the Learning Passport delivery and advance learning outcomes  

• With vendors, consultants and other service providers working on UNICEF’s or a government’s behalf to manage the programme and report on metrics 

Details of the names of the government and/ or implementing partners in your LP country are provided in Annex 2.  

We will only transfer your Personal Information to trusted third parties who provide sufficient guarantees that your Personal Information will be kept secure.  

Aggregate Data 

We may de-identify (i.e., anonymize), aggregate and share information collected through the site with third-party providers for statistical analysis and other lawful purposes, including use in research studies and publications, to help understand the profile of LP users, to better understand the usage of the LP and to improve the operation of the platform. This information does not qualify as personal information. 

You can request more information about how we hold and use your information or make any other request in relation to your personal information, including withdrawing your permission to use your personal information, correct your data or delete your account and data, by contacting us at [email protected]. Please specify the Learning Passport URL (e.g., https://ghana.learningpassport.org) and login details you used for registration (e.g., phone number including country code and/or email address) in your email to delete an account. 

UNICEF may not be able to delete information in all instances, such as information retained on course and lesson usage, but we will take all necessary steps to not use such records for future analysis. UNICEF may also retain data that has been de-identified or disassociated with personal identifiers such that it can no longer be used to reasonably identify a particular individual. 

We will only use and store your personal information for as long as it is needed for the provision of the LP services and related operational and programmatic purposes. How long personal information will be stored for depends on the personal information in question and what it is being used for, as well as whether there is any administrative or regulatory requirement for retaining the personal information. For example, we retain your personal information as long as necessary to comply with our obligations, including our obligations to you, to address any request by you, or to enforce our rights. The access for governments and implementing partners will be limited to the duration of the relevant programme agreed upon by each country with governments and/ or implementing partners. 

We take great care to protect the personal information you provide us with. All personal information, irrespective of the type of user (students, teachers, and guardians) is protected through appropriate physical, technical and organizational security measures and procedures in line with best industry standards against loss, misuse, unauthorized access, disclosure, alteration or destruction. Only authorized personnel which needs to know the data are provided access to personal information. 

Data from the Learning Passport is stored on UNICEF’s Microsoft Azure cloud environment, access to which is managed by UNICEF. The data is governed by safety measures in place by Microsoft Azure cloud services. Since access to data is controlled by UNICEF, any risk of accidental or unauthorized destruction, loss, alteration, disclosure, access, or unplanned loss of data is very small. For the same reason, no changes can be made to any data from the platform.  

LP does not store any information using cookies. However, cookies are stored in a web browser and when you login to the LP, your browser will recognize you as a user and allow you to stay signed in to use the platform.  

The LP platform in some countries contains links to other websites that are not covered by this Privacy Notice, such as Khan Academy, TWIG, COPE etc. and/ or survey tools such as Google or Microsoft Forms. Some third-party links will track your viewing, such as YouTube (owned by Google).  

This Privacy Notice applies only to the processing of your Personal Information through LP. It does not address, and UNICEF is not responsible for the collection, use or other personal data processing practices of any third parties operating any site or service to which the LP platform links.  

We may modify or revise this Privacy Notice from time to time and will notify users of any changes by posting the revised Privacy Notice with an updated date of revision on our website. Continued use of the LP following the effective date of such update constitutes a user’s acceptance of the revised Policy.

If you have any questions about this Privacy Notice, please contact us at [email protected].